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Shipping & Returns

 

RETURN POLICY

We are committed 100% to bringing you authentic, quality products and hassle-free shopping experience.  But if you are not satisfied with your purchase, you may return any parts to us within 60 days from your date of order, provided that the product(s) is in its original packaging and condition.

In the off-event that your order is damaged in shipping from us, please contact us at 1-866-557-4357 or email cs@warn.partsvia.com

EXCEPTION ON RETURNS

Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in.

Vehicle Warranty:

When ordering parts and accessories for vehicles still under the manufacturer's warranty, it is the vehicle owner’s responsibility to ensure that the warranty will not be adversely affected by the installation of these parts.  If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering.  We cannot accept return requests for parts due to vehicle warranty issues.

Warranty Parts: Please refer to the warranty documentation shipped with the product’s packaging.  We reserve the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, subjected to improper handling, packaging, or shipping by the customer.

RETURN PROCEDURE

To obtain a Merchandise Return Authorization (MRA) contact us at 1-866-557-4357 or email us at cs@warn.partsvia.com referencing your order number. An email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions. Please include a copy of the original receipt and the email with the return.

Please note:

  • No returns will be accepted without an MRA number
  • All MRA's expire after 30 days of issue.  If the MRA is not shipped back within 30 days of issue a new MRA must be requested
  • All returns must be postage paid. No COD or Freight collect returns will be accepted